Refund policy

 

RETURNS, EXCHANGES, and REFUND

  • We ship throughout the United States of America.**
  • Estimated Lead Time: 1-2 business days plus shipping.

** Excludes Hawaii & Alaska
 
CANCELLATIONS
  • Our suppliers are going through a long process to get your order prepared: picking the material, formulating the order, packing the boxes, creating labels, etc.
  • We offer free-of-charge cancellation within 24 hours from when the order was placed.
  • If you decide to cancel the order after 24 hours after the order placement, there will be a cancellation fee of 20% of the order amount.
  • There are no cancellations after the shipment has left the warehouse.

RETURNS AND EXCHANGES
  • We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will not offer an exchange or store credit.
  • Returns and exchanges will only be accepted if the terms and conditions noted below are followed:
  • Items must be in "new, unaltered, and unused condition". Products and packaging show no signs of wear or damage in any way. Boxes in original shape.
  • The return request must be placed within 7 calendar days of delivery (after 7 days, no returns are allowed).
  • Original sales receipt and an RMA (returns material authorization form) must accompany all returns. No returns will be accepted without an RMA.
  • To obtain an RMA number contact us at sales@artepierre.com.
  • Must not be a special order or a custom order.
  • Refunds are contingent upon the inspection of item(s) once we receive them. 
  • After 30 calendar days of returns, we will not offer an exchange or store credit only. 
  • Items returned to us after 30 days and without contacting us before the Return Request, will NOT be refunded. 
  • There is no restocking fee for returned items that are not being exchanged and are not damaged. Again, you must contact us with a Return Request within 7 days, if you intend to return any item to our store.
  • We DO NOT accept any partial returns at all. Only full returns will be accepted after other conditions are approved. It should be in its original packed condition.
  • Please note that Shipping Cost is not refundable.
  • If the seller is not at fault, the customer is responsible for return Shipping Costs.
  • If a product is received damaged or missing, please contact us immediately.
  • Customers are required to inspect all received products for damage within 7 days from the date of delivery.
  • 3-5% of broken pieces are acceptable. For more than 5% you must provide photos and proof of broken pieces.
  • Any claim made after 7 days of delivery is not acceptable, such as we received but did not open, installation did not start yet, etc.
  • No claims will be accepted after the product is installed.