Shipping and Returns
Shipping & Returns
This page explains lead times, delivery methods, damage claims, and return guidelines so you can plan your tile order with confidence.
Where We Ship
We ship throughout the contiguous United States (48 states). We currently do not ship to Hawaii or Alaska.
Estimated Lead Time
Most in-stock orders leave our facility within 2–3 business days, plus transit time. Some items may require additional handling or production time (for example, special cuts or made-to-order items). If timing is critical, please contact us before ordering.
Delivery Methods: Parcel vs Freight
Because tile is heavy and fragile, orders ship either:
- Parcel (UPS/FedEx): Smaller orders that can safely ship in cartons.
- Freight (LTL): Larger/heavier orders ship on a pallet via a freight carrier.
Freight Deliveries (Important)
Freight is typically delivered curbside. The carrier may call to schedule an appointment window. Please ensure the delivery location is accessible for a truck and that someone is available to receive and inspect the shipment.
Inspecting Your Delivery & Damage Claims
Please inspect all cartons/pallets at delivery before signing whenever possible.
- If you see visible damage, note it clearly on the delivery receipt (for freight) and take photos.
- Open and inspect the contents as soon as possible after delivery.
- If there is damage, email us at info@artepierre.com with your order number, photos of the boxes/pallet, labels, and the damaged material.
Returns & Exchanges
Returns may be accepted within 30 calendar days of delivery, provided items are:
- Uninstalled and unused
- In original packaging
- In resalable condition
After 7 calendar days from delivery, approved returns may be eligible for exchange or store credit only (at our discretion).
Return shipping and any applicable restocking costs may apply. To request a return, contact us with your order number:
https://artepierre.com/policies/contact-information
Need Help Before You Order?
If you’re estimating quantities, deciding between materials/finishes, or working on a deadline, we can help.